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Privacy Policy

Effective Date: 14 July 2021

Last Updated: 15 September 2025

At Friend24x7, your privacy and trust are our highest priorities. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, and communication platforms.

Scope & Purpose

This policy applies to all users of Friend24x7, including visitors, registered members, listeners, and counselors. It covers all interactions on our website, mobile platforms, and video/audio sessions.

Information We Collect

  • Personal Information: Name, email, phone number, payment details, and account credentials.

  • Session Information: Notes, preferences, and communication history.

  • Technical Data: IP address, browser type, device information, and cookies.

  • Sensitive Information: Conversations may include personal or emotional details voluntarily shared by you.

How We Use Your Information

  • To provide emotional support services and match you with counselors.

  • To process payments and manage subscriptions.

  • To improve our services through analytics and feedback.

  • To ensure safety, prevent misuse, and comply with legal obligations.

Session Recording Policy

  • For privacy and security, calls and video sessions may be recorded.

  • These recordings are never shared publicly and are used only for internal review in cases of misconduct, disputes, or safety concerns.

  • Recordings are stored securely and deleted after a defined retention period.

Data Retention

  • Personal data is retained only as long as necessary to provide services or comply with legal requirements.

  • Users may request deletion of their data at any time (subject to legal and contractual obligations).

Sharing & Disclosure

  • We do not sell or rent your data. Information may be shared only with:

  • Trusted service providers (e.g., payment processors, hosting services).

  • Legal authorities, if required by law or to protect safety.

Security Measures

  • Encryption of sensitive data.

  • Restricted access to authorized staff only.

  • Regular monitoring for vulnerabilities and threats.

Cookies & Tracking

  • We use cookies to improve user experience, remember preferences, and analyze site traffic.

  • Users can manage or disable cookies through browser settings.

Your Rights

  • Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Opt‑out of marketing communications.

  • Request a copy of your stored data.

Children’s Privacy

  • Friend24x7 is not intended for users under 18 without parental/guardian consent.

  • We do not knowingly collect data from children under 13.

Third‑Party Services

  • Payments are processed securely through third‑party providers.

  • We are not responsible for the privacy practices of external websites linked from our platform.

Changes to This Policy

  • We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

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