ACCESSIBILITY STATEMENT
Effective Date: 14 July 2021
Last Updated: 16 September 2024
At Friend24x7, we believe emotional support should be accessible to everyone. We are committed to ensuring that our website, digital platforms, and services are usable by people of all abilities.
Our Commitment
We strive to make Friend24x7 a safe, welcoming, and inclusive space for all users, including those with visual, auditory, motor, and cognitive disabilities.
Standards We Follow
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We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
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These guidelines explain how to make web content more accessible for people with disabilities and more user‑friendly for everyone.
Accessibility Features
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Text alternatives for non‑text content (alt text for images).
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Keyboard navigation support for users who cannot use a mouse.
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Readable fonts and color contrast for clarity.
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Captions and transcripts for video/audio content where applicable.
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Scalable text that can be resized without loss of functionality.
Compatibility
Our website is designed to work with:
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Modern browsers (Chrome, Edge, Safari, Firefox).
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Assistive technologies such as screen readers, magnifiers, and voice recognition software.
Known Limitations
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While we work hard to ensure accessibility, some areas may not yet be fully optimized. For example:
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Older PDF documents may not be fully accessible.
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Some third‑party integrations may not fully meet accessibility standards.
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We are actively working to improve these areas.
Feedback & Support
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We welcome your feedback on accessibility. If you encounter any barriers, please contact us: 📧 support@friend24x7.com We aim to respond within 2–3 business days.
Formal Complaints
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If you feel your accessibility concerns have not been addressed, you may escalate them by contacting our compliance team at the same email above.
Updates
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This Accessibility Statement will be reviewed and updated regularly to reflect improvements and changes.